PRICING & TERMS
NEW MEMBERS –To choose the best payment structure for you we have listed your options below.
1. Casual visit- $15 (Paid per session)
2. 5 pack session card- $65 (5 group fitness sessions at $13 per session) **3 month expiry date**
3. 10 pack session card - $130 (10 group fitness sessions at $13 per session) **3 month expiry date**
Session cards MUST BE PAID IN FULL at the time of purchase.
Please Note - Once your 3-month expiry date is up sessions have EXPIRED. When you purchase your session card you will get an invoice emailed to you with proof of purchase and your 3 months will start from date of purchase. You will also receive a session notification email every time you attend a session. Each time you make a booking online it will state how many sessions you have remaining on your session card in the drop down box under packages, allowing you to track your progress.
Session cards are NON TRANSFERABLE and NON REFUNDABLE.
WEEKLY DIRECT DEBIT
This is a great way to receive a big discount, also an advantage for those clients that find it difficult to pay for their sessions in a lump sum, allowing you to keep track of your payments.
All direct debit options below are available for either a period of 6 or 12 months.
1 x session per week $12.00
2 x sessions per week $24.00
Unlimited membership sessions $34.00 per week
Direct debit terms and conditions
Direct debit payments can be made from your personal bank account with no fee or from your credit card (fee applies, 1.65% of the total amount)
Once you sign up for direct debit you are locked in for the 6-12 month period, if for any reason you have to break this contract early you can pay an exit fee of $100.
If you are severely sick or injured and are unable to participate in classes you are required to supply a doctors certificate to break your contract. In this case you will not be required to pay the exit fee of $100.
Payments can ONLY be PAUSED If you are away (out of the area) for 1 week or more and notify us at least 1 week in advanced. This is done by filling in our direct debit PAUSE FORM at the studio. Payments will not be paused for
any other casual reasons.
Please choose your direct debit option carefully as you can only increase NOT decrease your option of sessions per week. This is what the session card options are for.
There is a once off set up fee of $2.20 added to your first installment and PLEASE NOTE there is a small fee of $3.30 if your payment is due to come out and there is insufficient funds or wrong bank account details given.
Please contact Lauren for further details.
HOW TO PAY
We’re pleased to inform you that our studio uses StudioPay for payment processing, session recording and notifications.
StudioPay enables us to operate with a secure and very convenient method of taking payment via bank account or credit card. This is achieved by establishing a unique payment account for you.
What is a Payment Account?
Your payment account is a safe and highly secure online payment and direct debit authority that's backed by one of the leading payment gateway providers, IntegraPay Payment Solutions.
Your payment account allows you to make safe, convenient payments to us without the need to carry cash with you, or hand over your credit card details every time you purchase products or services. Your payment account can be used directly with us or via our Online Store and Online Bookings Schedule.
Payment Account Setup
Your payment account can be setup in 2 ways
(a) we entered your details directly into our StudioPay system, or
(b) we send you an email that contains a secure link for you to enter your details. Please contact Lauren on 0417237739 to have your email invite sent.
Once set up, you will be emailed all the necessary documentation for your records and a once off set fee of $2.20 will be charged on top of your first purchase made.
Please take in to consideration when setting up your payment account what bank details you choose.
If you set up your payment account with a credit card each time you make a purchase there will be a small fee of 1.65% of the total amount processed that will be added on top of your purchase.
When setting up a payment account with a bank account you will not be charged any extra fees on top of your purchase.
A Special Note About Security
When creating a payment account, your financial information is NEVER stored by either StudioPay or us. Moreover, your account information can NEVER be accessed or seen by StudioPay or us.
Security is of the utmost importance to us, and your information is managed by our payment partner IntegraPay, who are an industry-leading payments provider.
IntegraPay are fully PCI-DSS certified and meet all industry and legal security standards.
For all payment options please tap on the button to purchase sessions through our online store.
PLEASE NOTE- You can not book a class without making payment first.
There will be a check in system at each session for you to tap and check in upon arrival.
Please arrive at sessions at least 5-10mins before the session starts.
This way you have time to check in and we can make sure my sessions start on time. We don’t always stay at the location so if you arrive late we may have already left the location.
Bring a light towel and drink bottle with you also.
Bookings are essential per session and it is important we know how many will be attending sessions at any one time.
Please book Via our on line booking system
If you have missed out then we have a cancellation list so please contact Lauren on 0417237739 to pop your name down and we will text you to let you know if a spot has become available.
We recommend booking classes in advance if you would like your permeant spot each week.
Cancellation & Reschedule Policy
Our timetable is subject to demand and may change at any time. Bookings are essential.
We require notice to cancel or reschedule a booking.
• For early morning bookings (e.g. 6:00am class) the cancellation cut-off is 7:00pm the previous day.
• For Mid morning bookings (e.g. 9:30am class) the cancellation cut-off is 6:00am that day.
• For evening bookings (e.g. 5:30pm class) the cancellation cut-off is 12:00pm that day.
If you fail to CANCEL before this time period a session will be deducted and you will be charged.
Serious circumstances will be taken into consideration.
ALL Cancellations are made to Lauren via her mobile as a text 0417237739
Please Note – Cancellations cannot be done on line.
OUTDOOR SESSIONS ONLY – If you wake up and the weather conditions are bad (e.g. lightning storm, heavy rain and dangerous winds etc) the session will be relocated to our indoor option.
I will text you that morning or in the afternoon at least half an hour before the class starts to notify you of the change.
Please let us know if you don’t get mobile reception at your home and we will work out another way of contacting you.
REMEMBER – If you live in Tura, Lochiel, Eden etc and it’s raining that does not mean it is raining in Merimbula/Pambula so keep an eye out for the text ... otherwise class will run as normal.
We do have a back-up location for all classes and Lauren will notify you when this happens.
Each month we will be announcing THE EPIC MEMBER OF THE MONTH. This will not necessarily be the fittest and fastest person, this could be for:
Or purely based on the individuals achievement.
The monthly winner will receive 3 FREE BOOTCAMP SESSIONS and small gift for their achievement.
Any other questions please don’t hesitate to ask me or contact me on my mobile
0417 237 739
We are also on FACEBOOK & INSTAGRAM
Under “Epic Health and Fitness”
Be sure to Like our page so you can keep up to date with session times etc.
Looking forward to having you on board as part of the team and training together in the future.
Lauren and team :)